Privacy policy

 

GuideDogData.com and Office Ready LLC are serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our website.

 

You or Your means you as a participant in or as a user of the GuideDogData.com and Office Ready LLC website and application. We or Our or Us means GuideDogData.com and Office Ready LLC. Our site and application means GuideDogData.com and Office Ready LLC.

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfill and support the products and services you purchase.

 

When you browse our site and use our application, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.

 

Email marketing: With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, YouTube videos, reports/whitepapers, etc.) and special events via Aweber.com email service. You can opt out of these emails at anytime by clicking the unsubscribe link at the bottom of these emails.

Email application: Users are sent reminder, alerts, maintenance and data summary emails about their account and the application via SendGrid.com email service. User can opt out of these emails at anytime by clicking the unsubscribe link at the bottom of these emails. [Note: user may not opt out of critical maintenance emails - such as password retrieval - as long as account is active.]

 

SECTION 2 - CONSENT

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (i.e. registration, newsletter subscription and marketing messages), we imply that you consent to our collecting it and all data you provide the site and application by opting in and/or we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.

You may also opt to connect your account to a practitioner's account for consult. By doing so you are granting consent to us to share your data, user name and photo with them and granting consent to the practitioner to access your data. The connected practitioner will have their own privacy policy in regards to your data and relationship with them. No contact information such as email address is shared. Messages sent between you and the practitioner via in-app messages are encrypted. You may withdraw your consent to connect by clicking the disconnect button on your practitioner dashboard.

If you are a practitioner or health coach account user, your practice and business information is listed in the practitioner directory. Information such as name, license number, address, specialties, photo and other pertinent information is shared with application users for marketing and awareness of your business purposes. Users may contact you via in-app messaging and choose to connect their account to yours for consultation. You may remove your listing from the directory by clicking off "the show in directory" check box. You may delete your account by clicking the delete button on your settings page.

You may also withdraw your consent anytime, by contacting us at support@guidedogdata.com or mailing us at: Office Ready LLC/GuideDogData.com 1100 Poydras St. 2900-163 New Orleans LA 70163

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.

IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.

Collected data may be used in aggregate with other user's data. This data will be anonymous and cannot be connected to an individual user so it therefore no longer qualifying as personal data. We may use this anonymous aggregate data for research, to produce compiled charts, graphs and reports to better understand the nature of the data and for communications and PR purposes as well as detecting overall patterns and trends.

 

SECTION 4 - DATA STORAGE

 

Tracking data entered by a user, meaning ailment severity, life factor levels, daily activities, foods eaten, etc. are stored in a password secured database. User’s passwords are saved to the database hashed and are never stored in plain text. We at no point have access to user’s passwords. In-app messages communication between practitioners and trackers, as well as user’s private journal and food notes are encrypted inside the database.

The user can delete their account by clicking the Delete button on their account settings page

Our shopping cart solution is hosted and managed by Samcart.com and/or Thrivecart.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your purchase data is stored through Samcart.com and/or Thrivecart.com and Stripe.com data storage, databases. They store your data on a secure server behind a firewall.

 

Payment:

 

If you choose a direct payment gateway to complete your purchase, then Stripe.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

NOTE: At no point during the transaction does Office Ready LLC or GuideDogDATA.com take custody or store your credit card information. This is process is monitored and managed by Stripe.com, and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site at: https://stripe.com/us/privacy

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

 

Links: When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

If you provide your credit card information, the information is handled by Samcart.com and/or Thrivecart.com and Stripe.com and encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

 

GuideDogDATA and Office Ready LLC utilizes cookies to create a more customized experience for our users and customers. For example, we use a login cookie so members do not have to re-enter their username and password each time they return to our site We also use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Finally, we use remarking pixels from Facebook and Google and other companies to aid in customized, targeted followup advertising.

 

Ad Serving and Usage Analytics. GuideDogData.com and Office Ready LLC use third-parties for advertising and usage analytics for the Website and Applications. These third-parties may place Cookies on Your machine, use Web Pixels, gather Personal Information, Traffic Data and Mobile Device Data, and log data to collect traffic and activity data in order to deliver relevant content and advertising. We do not share your non-public Personal Information with these parties, but we may share anonymized or aggregated information with them to improve the relevancy of the ads you see on the site. The collection of this information by third-parties is subject to such third-parties' privacy policies. With regards to advertising on the Website, to learn more about behavioral advertising practices or to opt-out of this type of advertising, visit http://www.networkadvertising.org/choices, http://www.aboutads.info/choices, and http://opt.jumptap.com/optout/opt?jt.

 

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@guidedogdata.com or by mail at Office Ready LLC

 

[Re: Privacy Compliance Officer]

 

[1100 Poydras St 2900-163 New Orleans LA 70163]